30-Day Right of Return
In addition to the statutory right of withdrawal, we also grant private customers a voluntary right of return of a total of 30 days from receipt of goods. With this right of return, you can also withdraw from the contract after the legal withdrawal period has expired.
You can exercise the right of return by informing us of your decision by e-mail at firstname.lastname@example.org within 30 days of receipt of the goods (start of the date of receipt of the goods).
Please email us the return request with:
- Reason for your return;
- Possibly photos or videos;
- Your order number.
- Return address
We will respond you as soon as possible via email. However, the prerequisite for exercising this voluntary right of return is that you return the goods completely, in their condition intact and without any damage. The return must be in the original packaging or a similarly stable packaging.
The costs of returning the goods will be assumed by you.
As soon as we receive the returned goods, the return request will be processed within a week and refund will be issued within 48-72 hours once the return's request's processed.